Shell Business Operations

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Data publikacji: 16-06-2017
Ostatnia aktualizacja: 09-08-2017

Analyst - Credit Debt Collection Turkish speaker

Nr ref. 51646BR
Shell Business Operations in Krakow - oferta
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Analyst - Credit Debt Collection Turkish speaker
Work location: Shell Energy Campus, Czerwone Maki 85


Job description:
The purpose of this role is to ensure that the cash flow generated through operating activities with our customers is protected, and bad debts are minimised.
Responsible for the follow-up and coordination necessary to ensure that all unresolved/unpaid debits and unallocated cash/credits on a customer's accounts receivable are worked to conclusion with payment or internal adjustments regardless of how these items occur.
To work on all areas of the cash allocation activities within own DC scope (i.e. account reconciliation, remittance advice, preparation of refund etc.)
Responsible for performing both reactive and proactive Credit Control.Recognise "root cause" debt collection issues and correct
Negotiate remedies to improve debt collection result - to keep KPIs at a minimum.
Resolve simple to complex problem account workouts, weigh options vs risk and control any new exposures.
Take part in resolving issues on high risk or high exposure accounts when required.
Provide support to the Team Manager/Supervisor.
Proactive in escalating to the business any customer payment issues in order to mitigate risks.

Principal Accountabilities
Accounts Receivable Management
Make proactive calls to predefined customers & ensure that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual

Review current order and delivery values on customers account to ensure that they are within approved credit limits.

Must match payment terms to customer payment habits while maintaining standards for business segment. Negotiate pay-out on delinquent accounts

Adhere to the escalation process in carrying out the debt collection activities

Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.

Accounts Receivable – Interest, Dunning & blocking (as per MOA)
Conduct the process of charging interest, and document the authority’s decision.

Run dunning process manually, and review the dunning proposal.Request approval to exclude from dunning & document the authority’s decision.

Responsible for managing credit blocked orders if delinquency debt is a root cause of it. Assists Credit Manager in decision making by proactively providing customer facts on the current credit standing.

Prepare customer refunds, write offs, write ons and account clears in their own area of responsibility (individual DC portfolio)

Allocations of incoming receipts on own customer accounts

To deal with and follow up on current and aged unallocated
cash items on own customer accounts

Accounts Receivable – Reconciliation
Ensure all debits and credits on a customer's accounts receivable statement of account is worked to conclusion with payment or internal adjustments. Responsible for the reversals of allocation in compliance with the set controls and policies.

Customer Service
Acknowledge receipt of complaint with customer, investigate & resolve the complaint.

Participate in sales meetings to agree strategies for customer engagements.

Weigh risk/reward when recommending corrective actions, know limits and negotiate win/win solutions.

Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Dispute Process

Raise dispute tickets for full invoices or as requested by the customer as a result of a collection call and monitor resolution in accordance with the defined SLA.
Create dispute ticket for short payments.

Conduct customer visits if required.

Keep up-to-date on issues by attending regular discussions and business account reviews with the Credit analysts and Sales teams. Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.

Manage to MoA requirements at all times & ensure compliance to relevant policies (DS Credit Manual, Collection Template, MoA) and applicable SOX and Business controls.

Responsible for ensuring credit controls are adhered to and complied with

Recognising financial risks through the performance of provisioning of doubtful debts in accordance to credit guidelines

  • Must have credit control or accounts receivable experience and working knowledge of debits and credits
  • Self-Starter - This role requires a results driven, focused team player, with strong drive who is able to work effectively, acting on their own initiative without regularly needing to be told what to do
  • Decision making - ability to support the decision with factual evidence.
  • Resilience - the ability to maintain & enhance work effectiveness in the midst of a fast-paced, high-pressured and continuously changing environment
  • Communication - can communicate with confidence and clarity, both written & verbal, in the required language of the OU being supported.
  • Influence/Negotiating - Have credibility and be able to negotiate with customers face to face and over the telephone /email whilst valuing the customer relationship wherever possible & be able to support the sales organization in debt collection matters.
  • Must be fully experienced in multi-tasking while keeping key priorities in focus

Number of Vacancies: 1
Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer
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