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Shell Business Operations

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Branża
  • BPO/SSC
  • Human Resources
 
Stanowisko
 
Miejsce pracy
  • Kraków
 
Data publikacji: 22-11-2016
Ostatnia aktualizacja: 18-01-2017

HR Services Team Leader (with German)

Nr ref. 40301BR
Shell Business Operations in Krakow - oferta
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
HR Services Team Leader (with German)
Work location: Kraków, Zabierzów (pow. krakowski)

 


Job description:

Principal Accountabilities:
• Managing the team of HR Advisors by ensuring the delivery of end to end HR Operations support to employees, line managers, and local HR across the relevant countries achieving Service Level Agreements and Targets.
• Ensuring that processes and procedures for the team are in line with policies & guidelines and that resourcing is managed effectively.
• Ensuring KPIs and service metrics are achieved through regular monitoring and proactive intervention where required.
• Provide staff development, supervision, motivation and leadership within the team in the area of coaching and performance feedback and contributing to the identification of training and development opportunities. This entails positive recognition opportunities, performance reviews, promoting career development within and outside of the team and giving space for personal and professional growth.
• Promote and encourage Team Building and a positive work environment.
• Supervise the team on a day-to-day basis; including the development of activities/ resource plans, attendance and case management.
• Managing the budget of the team.
• Manage and co-ordinate all phases of the operations within the team to ensure efficient services delivery that meets all clients’ requirements. This entails especially responsiveness and quality of the services that are delivered by the team.
• Ensuring alignment with HR Services Framework and escalate issues where necessary.
• Handling escalated cases, follow up on resolution, inform customer, document and capture learning gained.
• Active participation in various operating/networking HR Services forums within and outside the designated cluster as well as outside HR Services.
• Participate in or lead regional projects aimed at ensuring operational excellence.
• Supporting the Operations Manager in building and maintaining excellent working relationships with the internal teams, the HR representatives within the business supported and with key business stakeholders, including proactive communication, collaboration and full transparency of team's service quality and overall performance based on metrics.
• Engaging team members through regular and effective communication regarding operations, Service Development and Continuous Improvement projects ensuring business and customer requirements are achieved.
• Providing input for proposals for new business opportunities for the designated cluster and HR Services as a whole, utilising economies of scale.
• Providing input to streamline processes and procedures within HR Services using best practice and Shell People functionality, to provide better efficiencies and reduce costs.
• Assisting in the co-ordination and management of Service Contracts used within HR Services on behalf of the business units, including the auditing process to ensure compliance with Shell standards and provisions of the contracts.
• Responsible for the recruitment process, including assistance with interviews and assessment, including open resourcing communication.
• Comply with audit requirements and established operational controls; ensure compliance with data privacy guidelines.


Requirements:
  • Prior leadership experience would be an advantage
  • Familiarity with HR Systems & Processes
  • Experience in introducing and maintaining service excellence
  • Strong Continueous Improvement mindset and customer service approach
  • Ability to work under pressure and tight constraints
  • Proven track of stakeholder engagement experience
  • Fluent German
  • Fluent English 

Number of Vacancies: 1
 
Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
 
Shell is an Equal Opportunity Employer
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