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Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2019-06-12
Claims Team Leader
Nr ref. 108816BR
Kraków, małopolskie
BPO/SSC
Data aktualizacji: 2019-06-12
Shell Business Operations
Claims Team Leader
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

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Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Claims Team Leader
Claims Team Leader
Work location: Kraków

Job description:

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe.
 
The Claims Team Lead (TL) drives the focus in the team of quantity claims analysts, which is where the delivered or received volumes are not as expected per the contract. The TL controls the processes and drives excellence in the team.
The team leader will lead by example and be accountable for the teams’ collective responsibilities including the drive for continuous improvement of team and processes.  By working closely with Commercial Operations, Trading, Supply and Manufacturing teams the team lead will drive operational excellence, identify profit leakage and implement remedies. The team leader is a natural hands-on leader that drives performance, planning, processes and develops people along the way.  The TL will be responsible for cascading messages through the organization, ensuring the team is informed in the correct manner.


 

Accountabilities:

 

  • Manage all communications and negotiations with a wide group of internal and external stakeholders switching between different claim types with strong operation understanding

  • Oversee hand offs and ownership taken by teams in multiple locations

  • Responsible for training and team development

  • Responsible for strong development of team members.  Help coach, guide and lead the team of 8 Claims analysts

  • Facilitate curious learning culture, supporting Continues Improvement, the growth leadership attribute and changes in the industry standards.

  • Deliver feedback based on Shell standards for both for things to improve and reinforcement of positive behaviours.

  • Work with the Process Excellence team to proactively develop and ensure teams safety, compliance and audit readiness

  • Support global manager sustaining & improving global alignment

  • Gather and build case for legal proceedings

 

Requirements:

We are looking for highly motivate people that are result driven and are able to work under pressure. A leader that proactively seeks to identify and incorporate best practice and solves existing process issues by using continuous improvements techniques. Can you initiate effective team building, develop people and are you an excellent communicator and strong builder of relationships with stakeholders? Then we are looking for you. Some other experiences we are looking for are;

 

  • Min. 2 years’ experience in team management is a must

  • English min. C1

  • Proven ability to coach and develop team members

  • Willing to take the lead on cross team projects

  • The ability to read and interpret legal language

  • Experience in managing multiple processes simultaneously is an advantage

  • Display ‘real self’ and willing to speak even difficult truths

  • Balance honest self-expression with being open to other perspectives

  • Align team targets to business goals

  • Harness the creativity of others to generate new approaches

  • Coach others to hold a customer / stakeholder mind-set

  • Reward success and intervene quickly to apply consequences for non-delivery

  • Focus team effort on activities that deliver commercial results

 

Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer

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