Who are we looking for?
Who are we looking for?
Before you start our induction training we will check if you:
- are well motivated team player with ability to work under pressure and in changing environment
- are able to work with minimum supervision and perform under pressure to tight deadlines
- are able to work effectively and flexibly in a small team
- have well structured multi-tasking skill
- have attention to details
- have proactive and ‘can do’ attitude
Essential:
- Good English language skills (B2)
- Excellent knowledge of Windows 7 and Windows 10
- Good knowledge of MS Office 365
- Basic knowledge of and experience in troubleshooting networking issues
- Basic knowledge of Active Directory
- Basic knowledge of Microsoft Server systems
- Experience in customer care
- Basic ITIL knowledge
- Willing to work in shifts during regular office opening hours
- Willing to work outside office opening hours by occasion
- Willing to travel to other office locations
Nice to have:
- At least BSc degree in ITC or similar
- IT Hardware knowledge
- Apple Mac OS knowledge is a plus
What will you do?
What will you do?
- 1st and 2nd level Helpdesk for users (supported hardware, software, applications & tools)
- Onsite (Hand/Eyes) support contact for Projects, Service Desk and other teams
- Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
- REMEDY (ITSM) call registration or other ticket registration system
- H/W break fix and maintenance
- Paperwork for asset & finance management
- PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
- PC and PC supply provisioning
Who will you be working with?
Who will you be working with?
We are divided into six cities, but despite that we are working as a one team, supporting each other in daily activities, in friendly and partnership-based atmosphere. Within this team you will have an opportunity to support local IT infrastructure and cooperate with other support teams across the world.
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing