Who are we looking for?

Minimum qualifications:
• 2+ years of hands on experience in IT Service Management design, transition or operations
• Understanding of IT Service Management concepts underpinned by formal ITIL certification
• ITIL V3 Foundation Certificate - as a must
• Experience of designing, developing, implementing and/ or operating ITIL aligned processes
• Presentation skills related both to materials preparation and content delivery to multiple audience in the organization
• Facilitation skills to lead clients and internal team members meetings.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
• Strong verbal and writing skills in order to effectively communicate information to clients and internal team members
• Expert organizational and time management skills with the ability to priorities, self-starter able to work independently with minimum of supervision
• Understanding of how business processes are supported by technology
• Awareness of a number of service management tools such as Service Now and BMC’s IT Service Management (ITSM)
• Awareness of Agile methodologies

SACM specific skills:
• Strong analytical skills and ability to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
• Experience of working to forecasting/ estimating
• Proficiency in IT Asset Management Lifecycle processes (including hardware and software)
• Proficiency in Configuration Management process
• Experienced in the technologies that support SACM including auto-discovery tooling
• Experience in using configuration management databases, understanding of data model concept and CMDB architecture