Job description:

Purpose: To bring sharper external insights to the External Relations team that manages Shell’s reputation and help build functional capability.
The role is in a small, highly skilled team that is growing in demand. The aim of the Measurement and Insights team is to support Shell's reputation-building activities to have the greatest positive impact. We do this by providing the essential understanding of Shell's external audiences required to plan communications effectively and by providing measures of impact of Shell's communications activities so that we can target resources on what works best.

Accountabilities:

• Deliver insightful analysis reports that help External Relations (ER) colleagues make decisions.

• Ensure a thorough understanding of the business needs related to the investigation.

• If necessary, challenge colleagues to get a clear brief.

• Use your problem-solving skills to figure out which data sources to draw on.

• Undertake analysis of (possibly multiple) data sources.

• Communicate the learnings and insight in a way that the Business can understand and act upon.

• Strengthen the M&I team’s capability building program.

• Look for opportunities within ER learning, processes, ways of working to embed the desired evidence-based mindset.

• Lead some of the capability building initiatives (eg webinars, workshops).
  
  Special Challenges:

• Build strong virtual relationships in a fast moving and demanding business environment.

• Translation of data to actionable insights and recommendations.

• Some travel is required (London or the Hague – estimated 3-4 times a year).

Requirements:

As we build on our new approach to measurement and insights for our External Relations group worldwide, we need someone with excellent problem-solving and data analysis skills to undertake some of our insight generation and communication. We are also looking for someone who can make a real difference in our capability building program – helping our colleagues become more evidence-based in their mindset and working practices

• Experience of using quantitative opinion research data.

• Experience of producing social media listening data and insights.

• Excellent project management skills.

• Great communication skills.

• Expertise in using analysis packages eg SPSS.

• Experience or strong interest in coaching others and building capability within an organisation.

• English min. C1

Number of Vacancies: 2

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects