Job description:

• Responsible for performing debt collection activities;
• Provide support to the Debt Collection Supervisor;
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Adhere to the escalation process in carrying out the debt collection activities;
• Responsible for managing release of credit blocked orders;
• Maintain and foster good working relationships with Sales, the business and with relevant FO business partners;
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA;
• Handle customer queries as well as that of the Customer Service Center;
• Coordinate with Sales and the business account reviews on assigned portfolios;
• Investigate payment discrepancy reason if the customer fails to provide it in their remittance data;
• Negotiate and recommend refinancing of overdue debts;
• Recommend for credit line increase/decrease/revocation;
 

Requirements:

• Degree in Accounting or any related Finance/Business course
• With 1-2 years relevant work experience.
• Excellent interpersonal and communication skills
• Team player
• Experience in performing call outs and other collection efforts to third party customers
• Fluency in Croatian (C1)English (B2)

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects