Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
•Responsible for performing debt collection activities for Shell operating units under Finance Operations in first instance through phone (+/- 40 calls per day depending on LoB) and e-mails
•Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
•Adhere to the escalation process in carrying out the debt collection activities
•Responsible for managing release of credit blocked orders
•Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
•Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
•Handle customer queries as well as that of the Customer Service Center
•Coordinate with Sales and the business account reviews on assigned portfolios and shows clear ownership in the assigned tasks
•Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
•Negotiate and recommend refinancing of overdue debts
•Contribute ideas on process enhancements/improvement
•Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed
•Identified excellence by objective results, trainers assessments, and management evaluation
•Handles complex accounts and knows the in/out of the process
•Has good communication skills and maximizes this to deliver above average performance in debt collections
•This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximising commercial opportunities (business partnering) whilst taking acceptable risks . This will require creating very good working relationships with credit colleagues, OTC , Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.
*Dimensions :
Debt collection activities for one or more of the following LoBs: Retail, Fleet Solutions, Lubricant, Bitumen with customers mainly based in UK
Requirements:
•Degree in Accounting or any related Finance/Business course will be an asset
•Fluent in English (C1/C2)
•1-2 years of professional experience in a similiar role
•Excellent interpersonal, communication and negociation skills
•Ownership
•Attention to details
•Team player
•Experience in performing call outs and other collection efforts to third party customers
Number of Vacancies: 1
Benefits of working at Shell:Shell is an Equal Opportunity Employer
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