State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.
At the moment we are looking for candidates for
Client Service Operations Expert, Senior Associate
Client Service Operations Expert, Senior Associate
Location: Kraków, małopolskie
JOB ID: R-617142
to join the insource organization supporting the State Street EMEA
Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.
Purpose of Role:
- To perform and review Client Service related tasks on a highest level and in accordance with agreed quality standards.
- To supervise teams to ensure that all deliverables are produced and dispatched on time and in accordance with client service level agreements and agreed quality standards.
Responsibilities:
- Take leading role with Team Supervisor in liaising with other sites on all aspects of service.
- Take responsibility for the quality and timeliness of service to assigned clients.
- Perform and monitor quality and internal controls for all team deliverables.
- Continually evaluate current processes to strive for increased efficiency.
- Plan and manage the daily processes and the effective utilization of resources.
- Develop and maintain good relationships with relevant colleagues in service-support departments and contacts in the Donor Sites.
- Act as a focal point for contacts and meetings with other departments and external contacts.
- Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/escalate queries/problems within agreed timeframes.
Qualifications:
- Master’s Degree in Finance, Accountancy or Business-related degree.
- Experience in a Fund Accounting environment is necessary.
- Very good working knowledge of Excel.
- Strong verbal and written communication skills.
- Strong analytical skills.
- Ability to perform effectively within strict client deadlines.
- Excellent English skills.
- Ability to work under pressure and to tight deadlines.
- Attention to detail crucial.
- Methodical and organized.
- Team player.
- Ability to work on one’s own initiative.
We Offer:
- Employee savings plan
- Premium life insurance package
- VIP medical package
- International operating environment
- Language classes
- Soft skills trainings
- Technical workshops
- Development sessions with a mentor
- Diversity of opportunities across a range of challenging and highly complex activities
- Technical or leadership career pathway
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.
As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.
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Job ID: R-617142 / Location: Kraków, małopolskie
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