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Shell Business Operations
Data aktualizacji: 2019-08-14
Pensions Admin Associate
Nr ref. 111737BR
Kraków, małopolskie
BPO/SSC, Administracja
Data aktualizacji: 2019-08-14
Shell Business Operations
Pensions Admin Associate
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Pensions Admin Associate
Pensions Admin Associate
Work location: Kraków

Job description:

The Trustee Services Unit (TSU) provides executive support, including advice and recommendations for actions, to the Board of Trustees of the Shell Contributory Pension Fund (SCPF), Shell Overseas Contributory Pension Fund (SOCPF), Shell International Pension Fund (SIPF), UK Shell Pensions Plan (UKSPP) and Shell Supplementary Pension Plan (SSPP) and 2 Lathol schemes and manages the pensions administration and related activities, including accounting, of these schemes. 
The Pensions Admin Associate will perform administration for routine retirements, deaths, leavers and transfers and handle routine member queries via email, post or phone.
Also to authorize basic administration tasks performed by other Pensions Admin Associates.


Main responsibilities:​


  • Perform administration for routine retirements, deaths, leavers and transfers for the SCPF and SOCPF,
  • Deal with routine member queries via email, post or phone,
  • Ensure all processes are completed and authorized within targets agreed with the Trustee Board,
  • Ensure all individual cases due for payment are processed for the weekly supplementary/lump sum payrolls, or monthly payroll cycles (managed by the Payroll Team),
  • Authorise basic administration tasks performed by the other Pensions Admin Associates e.g. letters chasing for certificates.



  • Good technical knowledge of defined benefit pension schemes and UK pensions legislation,
  • Experience of pensions administration systems,
  • Experience of pensions administration calculations,
  • Experience in handling phone conversations,
  • Preferably holds a pensions qualification,
  • Good English is a must.


Number of Vacancies: 1


Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer