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Shell Business Operations
Data aktualizacji: 2019-08-14
Kraków, małopolskie
BPO/SSC
angielski
Data aktualizacji: 2019-08-14
Shell Business Operations
Global Digital Aviation Operations Manager
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Global Digital Aviation Operations Manager
Global Digital Aviation Operations Manager
Work location: Kraków

Job description:

This role is responsible for leading the global development and implementation of programmes and projects to deliver tangible and recordable value to the bottom line and enhancing cost-effective and safe operational delivery as well customer satisfaction through the digitizing and automating apron operations incl. interface with End to End delivery within Shell as well with customers and airports. This role works closely with the Regional Operations teams, Order To Cash and Aviation Sales and Marketing and IT hubs to scope and implement initiatives that deliver productivity and efficiency improvements and enhance the customer experience, operational delivery and safety The role is part of global operational excellence team.
 

Role's accountabilities are:

 

  • Maintain and improve SKYPAD: SKYPAD has been deployed across 140 sites globally being fundamental building block in digitizing aviation in-to-plane business as well being backbone of every day delivery to customers. The role provides assurance, improves and manages hardware, maintenance and connectivity support models, software and interface performance, owns and deliver tests of Business Continuity Plan and crisis plans, analyze and present KPIs for improvement actions and decision support, maintain and improve end-user training materials and change management

  • Deliver and stabilize short-term digital operational opportunity.

  • Immediate opportunities are further roll-out meter and integration, Trade Controls, stock management owning and delivering IT budget allocated to Operations

  • Define and support wider integration  of operations, asset and apron partners.

  • This covers initiatives like Smart scheduling, Full paperless, e-maintenance, eVehicle (telemetry, asset/maintenance tracking) and eHSSE (compliance, inspections)

  • Maintain and further automate and improve Operational Exellence tools.

  • Manage contract (relations) and track industry developments.

  • Provide business input and steer agenda for key contracts and partners. Deliver external view on best practices, competitor products, adjacent innovations etc. to define 3+ year agenda

  • Contribute to commercialization to Aviation’s technical customers as well non-operational controlled Joint ventures


Key challenges are

  • Translate business opportunities to compelling, cost-effective and value-driven digital agenda that is delivered with and through various IT/business partners

  • Lead digital agenda for Operations 

  • Interact with range of internal and external stakeholders to deliver on frontline

  • Deliver large change agenda in high operational environment resulting in tangible top and bottom-line impact

 

Requirements:

 

  • Operations, Continuous Improvement or Change Management professional with min. 5 years’ experience. 

  • Commercial skills and understanding of the bottom line.

  • Track record of delivering large projects, having shaped significant part of overarching strategy, implementation plan change and dealing effectively with ambiguity across project life cycle

  • Strong affinity with IT, digital & data agenda, able to think differently through legacy business to achieve better delivery through digital solutions and automation

  • Project and programme management experience across cultures and geographies.

  • English min. C1

  • University degree

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer