Strefa Klienta
Our Client, one of the most recognizable brands in the world is seeking motivated employees, who would like to join their international HR team and support French speaking employees.
What's on Offer
- Higher education
- Knowledge of French or Dutch - very good (C1/C2 level), English - at least B2 level
- High interpersonal skills, a positive attitude and open mind
- Willingness to learn new things and work in a team
- Experience working in HR/ customer service area will be an asset
- Openness to changes
- High personal culture and very good work organization
Job Description
This role serves as the first point of contact for company employees, responsible for resolving HR queries and providing guidance.
The Successful Applicant
- Act as a first point of contact for French speaking employees
- Phone and mail contact with company employees in order to support them with all HR related inquires
- Participate in organizing employee trainings, supporting the onboarding and recruitment process
- Troubleshoot and resolve employee inquiries or issues (e.g. programs, policies, practices and tools) and follow-up accordingly in a timely manner including managing appropriate documentation
- Resolve issues while maintaining a professional customer service attitude
- Work closely with the Team Leader to escalate cases and sufficiently address customer needs
- Demonstrate customer understanding through resolution ownership and anticipating needs
- Keep the documentation of global HR processes up to date
- Participate in interesting company projects
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