* maintaining telephone, e-mail and direct contacts with customers (worldwide); * confirm, monitor and communicate about deliveries, complaints and all other issues that arise; * make sure you always know if the customers are satisfied and if there are issues or opportunities by frequent contact; * coordinate/secure that all actions necessary for customer satisfaction are planned and performed; * provide support to the account managers; * monitoring agreements internally and with the customer; * examination of customer needs and transfer to relevant departments; * take care of the general administration connected to your tasks (for instance prices and paperwork for shipments);