Job Responsibilities:

Management duties:

• Define career path and goals for direct reports on the PPR system and ensure all reports; follow the AWD process and deliver their tasks as per agreed SLAs;
• Ensure direct reports develop their technical and soft skills;
• Ensure direct reports documentation is created to the relevant standard;
• Provide accurate estimates to PMO/PM where requested;
• Problem Solving;
• Ensure that specialist knowledge is kept current and is shared among team members;
• Providing senior support on specific issues for the team;
• Mentor direct reports in more complex tasks;
• Managing a team of developers in an AGILE SDLC may be required.

Technical duties:

• Responsible for using BPM tool (AWD) to build customer defined business processes. This development efforts requires defining and implementing AWD processes, reporting and iFAST integration;
• Focus on BPM design using BPMN standards, development, administration, testing, implementation and support of AWD Product;
• Training of processes and AWD as required, provide curriculum development updates, input, guidance based on experience;
• Provide suggestions for product improvement, efficiency etc.;
• Post production and ongoing support (maintenance of processes);
• Obtaining appropriate sign-off;
• Reporting of progress to Project Manager;
• Escalation of risks and issues to Project Manager;
• Working closely with end users to ensure technical compatibility and user satisfaction;
• Provision of the Application Support Document;
• Writing User Manuals, Training Material and Application Support Documents as required;
• Act as Subject Matter Expert in systems and processes;
• Project management of small initiatives may be required from time to time;
   

Qualifications:

• Experience in managing the team (setting up goals, provide feedback, develop employees);
• Excellent ability to communicate clearly and effectively, both verbally and in writing;
• Excellent customer relationship skills;
• Excellent analytical skills – able to analyze and solve problems. Ability to identify, document and recommend solutions to business problems with accuracy;
• Excellent research and information gathering skills;
• Innovative and creative – seeks out innovative solutions and champions continuous improvement;
• Initiative – takes independent action and goes beyond what the job or situation requires;
• Excellent client’s focus as required to obtain business information and assist in solving problems;
• Prioritization – ability to organize workflow in order to accomplish multiple and changing priorities within specified timeframe;
• Results oriented – Strives to achieve high levels of individual and organizational performance.

We offer:

• Employee savings plan;
• Premium life insurance package;
• VIP medical package;
• International operating environment;
• Language classes;
• Soft skills trainings;
• Technical workshops;
• Development sessions with a mentor;
• Diversity of opportunities across a range of challenging and highly complex activities;
• Technical or leadership career pathway.