A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively lead the practise by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines
• Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors
• Identifying and discussing key issues with our clients to identify potential opportunities
• Responsibility for a majority of day to day client communications
• Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria
• Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
• Responsibility for management of engagement financials
• Helping to grow and develop our team through hands on training and coaching

Global HC Applications Service Delivery Director

The IT Programme Leader delivers IT global programmes and services in accordance with Global IT processes & governance for project and operational targets. Supports Business Programme Leaders in managing the solution life cycle with a team of Solution Architects, Business Analysts & Development resources and Service operations. The programme leads IT programmes/projects & production service delivery of systems for the Global and Territory HC teams/services. 

Preferred Qualifications: 

Degree Preferred: Bachelor Degree

Preferred Fields of Study: Information Technology, Computer Systems Analysis, Management Information Systems 

Role

• -Delivering change management strategies and IT transformation initiatives along with considerable operational experience in applying these; 
• -Working in a global organisation and an understanding of cross cultural communications issues; 
• -Developing and managing an operating budget that supports agreed-upon goals and service levels; 
• -Managing Service Level Agreements (SLAs) and the development of dashboard reporting, usage statistics, administrator actions and other service-relevant data;
• -Implementing the delivery or directing the delivery of work in the areas of Enterprise Architecture, PMO, Communications & Change Management and Portfolio and Investment Management; and, 
• -Responding to staff questions/comments to Leadership and drive strategy. 

Profile

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas: 

• -Collaborate and influence stakeholders to meet their specific business requirements; 
• -Identify business issues and liaise with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm; 
• -Direct Account Management services for an assigned initiative, cluster or subset of territories on behalf of local or global IT to optimise customer service satisfaction levels; 
• -Utilize technical security operations and information security standards, such as the ISO 27001 information security standard; 
• -Build effective relationships with key stakeholders including Territory Senior Partners, local IT leadership and other customers as appropriate; 
• -Communicate agreed Service Level Agreements (SLAs) and conduct investigations or analysis on variations from expected performance levels; 
• -Continuously seek opportunities for improvement within role, processes, team and the IT organisation as a whole; 
• -Drive continuous service improvements for the customer and end user experiences, influencing others internally and externally through both direct and indirect reports; 
• -Display a strong customer focus background with commercial awareness and strategic thinking capability; and,
• -Provide high levels of customer service to IT users in a large organisation.