As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes. Follow the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. Delivers the service to meet SLA's and KPI's and to ensure positive Voice of Customer feedback.

responsibilities

• Manage multiple customer accounts for delinquency and debt collection efforts.
• Send out past due notices for delinquent accounts or for missed settlement payments.
• Report address changes and maintain files regarding debtors for correct and current contact information.
• Ensure compliance with all Global Collection policies and procedures with emphasis to address any local specifics and requirements as needed.
• Collecting accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer.
• Ensure Customer ledgers are clean by minimizing aged items, disputes, unmatched credits.
• Achieving individual monthly cash targets.
• Developing and maintaining proactive working relationships with the sales and other finance teams.
• Coordinating customer’s queries with the relevant departments for dispute resolutions.
• Proactive Customer relationship building, continually seek out ways to improve customer satisfaction, communication & query resolution.
• Negotiate Payments Plans, Solutions & Reconciliations with Risk Assessment.
• Ensure compliance with collections policies and procedures.
• Monitoring credit limit and orders blocked due to it.

skills & experience

• Very good command of Italian (both written and spoken).
• 2/3 years collections experience in an international environment (cash operations, credit knowledge can be an asset).
• Assertiveness and the ability to use own initiative and judgement.
• Excellent communication skills and ability to maintain good relationships both internally and externally.
• Should have experience and knowledge in Accounts Receivable (O2C) under Business to Business space.
• Experience of SAP (ECC6), MS (Axapta) and excellent MS Excel skills will be desirable.
• Be a team player to achieve departmental targets
• Should have an eye to details and work in sync with global processes.

what we have for you

• private health care | multisport card | life insurance
• subsidies for trainings | postgraduate’s studies
• annual bonus | sharesave plan | going extra miles program
• subsidized meals and fruits | integration parties
• possibility of working remotely |flexible working hours
• possibility of growing in life science startup company
• CSR activities
• caring, collaborative and courageous business environment
• dynamic business environment and modern management approach
• relaxation zones in the modern workplace