State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.
At the moment we are looking for candidates for
IT Security Analyst, Associate 2
IT Security Analyst, Associate 2
Location: Gdańsk, pomorskie
JOB ID: R-626763
to join the insource organization supporting the State Street EMEA
Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.
Grow your career at State Street
From technology and product innovation to corporate responsibility and community development, we’re making our mark on the financial services industry. We’re a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have – on our clients, our communities and each other.
We’re committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street
Responsibilities:
- To support State Street’s 24/7 Security Administration Services Help Desk.
- Provide internal Help Desk support for our global employee and client base.
- Field incoming calls from global employees and clients regarding application ID access and password support.
- Document and report on status of pending inquiries regarding system access issues.
- Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
- Handles approximately 80 to 120 calls per day maintaining average handle times between 3 and 5 minutes.
- The ability to maintain confidential information with sensitivity and professionalism is critical.
- The ability to self-manage by using internal helpdesk SOP knowledge base.
- The ability to adapt to updates in procedures and processes.
Customer Service Skills:
- Field incoming English calls globally from over 29 different countries
- The ability to adapt to various accents and language cadences spoken in the English language
- Field incoming calls from either France, Germany, or Italy (at least 1)
- Preferably, the ability to switch between English and French, German, or Italian (at least 1) throughout the work day.
Required Skills:
- Associates or Bachelor’s Degree in an applicable field
- Minimum 3 year experience in a customer service or IT support environment
- Fluency in English language and preferably at least one of the following – French, German, or Italian
- Excellent communications skills, both verbal and written, to various situations and audiences
- Professional maturity, enthusiasm, flexibility and proactive approach
- Ability to operate in a multi-cultural environment
We offer:
- Employee savings plan
- Premium life insurance package
- VIP medical package
- International operating environment
- Language classes
- Soft skills trainings
- Technical workshops
- Development sessions with a mentor
- Diversity of opportunities across a range of challenging and highly complex activities
- Technical or leadership career pathway
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.
As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.
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Job ID: R-626763 / Location: Gdańsk, pomorskie
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