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Accenture Operations
Data aktualizacji: 2019-11-17
Warszawa, mazowieckie
BPO/SSC
angielski
Data aktualizacji: 2019-11-17
Collections Specialist with English

What will you do:

  • Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections
  • Contact Agencies, advertisers and all other customers via Phone & Email to collect outstanding debts 
  • Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off
  • Resolving customer queries/ issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager
  • Provide collection reports including those that measure the process against stated targets, and delinquent customer reports
  • Assist with basic credit assessment
  • Ensuring that performance service metrics are met & in time. Seeking advice and escalating issues which are beyond scope of work
Qualifications

What do we expect from you:

  • Advanced communication skills in English
  • Advanced Microsoft Office Suite skills (Excel)
  • Strong verbal and oral Communication & Customer facing skills
  • Positive approach in supporting Customer & company needs
  • Goal-orientated individual with Strong time and task management
  • Organized and methodical person with logical approach in addressing issues and Strong Analytical skills
  • Preferred education – Degree in Economics/Finance or ongoing studies in a related field

We can offer:

  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)

  • Using foreign language and new technology solutions daily, cooperating with various global Clients

  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings

  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.

  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

ABOUT US:
Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.

Accenture Operations consists of international teams of professionals in various fields. Our greatest assets are wide expert knowledge and foreign language skills. We provide game-changing, technology-enabled, secure and flexible business operations. Automate intelligence business processes services in areas such as finance & accounting, marketing, procurement and customer services to help optimize customer experiences boost business outcomes. We work in offices in Warsaw and Cracow.
When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw


Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.