What will you do:

As Customer Service Representative, you will assist our customers to solve issues concerning our online advertising products and answering all their product related questions.

• Optimize campaigns and pitch features for customers
• Manage account activation and optimization, campaign, budget, troubleshooting and keywords queries
• Manage complaints, fraud, and account hijacking queries
• Processing of billing and payment

Qualifications

What we expect from you:

• Fluent English and Italian, great communication skills
• Previous B2B experience would be an asset
• Ability to understand current clients’ processes and needs and resolve quickly their queries
• Ability to work in a dynamic environment and offer support on different communication channels

What we can offer:

• Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
• Using foreign language and new technology solutions daily, cooperating with various Clients
• CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
• Full work comfort – private medical care, life insurance, access to MyBenefit platform