Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
This job sits across the Deal Management and Order to Cash Journeys forming a critical part of the Customer Fulfillment Cycle. On a day-to-day basis your role will be to support our Customers, from contract set up, through to order and payment. As a Customer Operations Specialist Deal to Cash we’ll be looking to you to provide high quality frontline support, proactive communication, value-adding interactions and effective issue resolution to deliver best-in-market Customer experience.
More specifically, your role will include:
Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance
Execute contract legal and fiscal requirements
Own contract documentation archiving and termination of customer contracts and support preparing for tender bids
Accountable for end to end pricing data management including setting up pricing, confirming pricing, managing price increases and changes, implementing rebates and charge backs, invoice accuracy, investment deals, and resolving pricing related errors and disputes
Take ownership for the resolution of Customer complaints and feedback, liaising with other Service Partners as required
Maintain Sales Hierarchy, contract registers and banding adherence
Act as Resolution Owner for Master Data Disputes.
Place, amend and orders, liaising with other service partners
Manage Delivery Status – take ownership of delivery status enquiries and trouble-shooting; proactively tracking and Business Partners as required.
Schedule standard and non-standard orders (packed product)
Process Returned Product
Own the end to end Dispute process for Quantity, Pricing, Tax and Master Data Disputes, including logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case
Support Shell’s Customers on digital and social media channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application
Requirements:
You’ll ideally have university degree (preferred Business related major) or equivalent experience
Previous experience in Customer service or operations
A proven ability to work in Microsoft Office with experience in using social media platforms including twitter/Facebook
You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
A proven ability to demonstrate a continuous improvement mind-set
Demonstrated communication and relationship building skills
Your colleagues would recognize you as someone who is willing to be coached, shows an openness to feedback and performance improvement opportunities
English min. C1
Number of Vacancies:
Benefits of working at Shell:Shell is an Equal Opportunity Employer
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