Responsibilities:

• Support migration of O2C processes from European countries to Krakow,
• Prepare O2C related process documentation (process maps and work instructions),
• Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales),
• Perform cash management activities including cash allocation, bank statements reconciliation, and intercompany payments,
• Research and solve payment discrepancies and monitor customer accounts details for non-payments and delayed payments,
• Assist in Credit Management activities (aging analysis, dunning process and ad-hoc queries),
• Review clients credit risk and limit status and work with internal stakeholders,
• Support Bad debt reserve calculation per corporate policy,
• Maintain customer accounts and reconciliation to identify unresolved/unpaid open items,
• Support resolution of escalated AR, credit issues, dispute management and ensure timely resolution,
• Execute periodically O2C reporting or upon request KPI’s measurements,
• Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine,
• Ensure a robust compliance environment with applicable policies, procedures, and processes.

Requirements:

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This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Client Credit Management, Dispute Management, and Collections. Key attributes of this role include:

• Minimum 1 year of relevant experience,
• Prior experience in finance & accounting functions in a shared services environment,
• Diversified Industrial Products/Manufacturing industry experience preferred,
• Good organizational and analytical skills,
• Solid problem solving and detail-oriented,
• Good communication skills,
• Ability to work in culturally diverse teams with many levels of personnel,
• Understanding of end to end O2C processes and associated technology platforms will be an asset.

Experience in a financial shared service center supporting multiple countries/business units will be an asset.

The offer:

• Development opportunities,
• Stable employment,
• Private medical care,
• Multisport card,
• The opportunity to gain experience in remote process transfer.