- Researching and timely handling of incoming customer complaints and queries via e-mail
- Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
- Compare data, prepare reports and analyses
- Processing disputes in bulks, identifying the cause and validity of complaint
- Working with SAP and internal tools
What do we expect from you?
- Advanced communication skills in English (min. B2 )
- Advanced Microsoft Office Suite skills (especially Excel)
- Organized and methodical person with logical approach in addressing issues and Strong Analytical skills.
- Strategic thinking and the ability to proactively analyze processes for better solutions and improvements.
What we can offer:
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Using foreign language and new technology solutions daily, cooperating with various global Clients.
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Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
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Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
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Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
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A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
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Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
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Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
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Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)