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Przeglądana oferta pracy jest nieaktualna
State Street Bank Poland
Data aktualizacji: 2019-12-11
Gdańsk, pomorskie
Bankowość, Obsługa klienta
angielski
Data aktualizacji: 2019-12-11
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

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State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.
At the moment we are looking for candidates for

Client Delivery Operations Specialist, Associate 2

Location: Gdańsk, pomorskie
JOB ID: R-630795

to join the insource organization supporting the State Street EMEA

Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.

Purpose Of Role:

To ensure that all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.

The candidate will liaise with State Street colleagues in the UK and across other global locations.

Core responsibility is query management and responses to clients, third parties and internal State Street groups.

 

Specific Duties:

Execute core activities

•   Build strong relationships with our clients through the provision of daily support and prompt resolution of queries

•   Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve queries within agreed timescales

•   Responsibility for complex query resolution, demonstrating an ability to work independently

•   Collaborate with Centre of Excellence and Shared Service teams to facilitate delivery of all core client services in line with Client Service Schedule / Service Level Agreement 

•   Complete non-standard or ad hoc reporting for delivery to clients within prescribed deadline

•   Act as a subject matter expert for operational matters

•   Proactively share new ideas to support process improvements

•    Assist clients with market opening requests and support ad-hoc transition / re-structuring activity

•   Support client use of State Street online reporting platform

•   Ensure the line manager (and others, as appropriate), are kept informed of all issues/ problems/queries/work in progress that may impact on the quality of service being given

•   Build strong relationships with COEs and other internal departments

•   Contribute to projects impacting the wider group

 

Participation in oversight / governance of process delivery teams

•   Escalate issues with Global Process Delivery CoEs / Shared Service sites via the Oversight Governance Team

•   Participate in shared service/client conference calls or meetings

•   Provide feedback on Shared Services/COEs and maintain issues log

 

Managing core activities and risk 

•   Perform core risk and control processes: (credit risk approvals; failed trades; overdrafts; non-receipts, high risk IMT review, high risk cash break review)

•   Ensure timely and accurate completion of team checklists as required

•   Review operating procedures and ensure they are kept up to date

•   Perform team housekeeping duties, filing, rota tasks

 

Participation in training and development

•   Provide on the job coaching and support to less experienced members of staff

•   Develop expert knowledge of State Street systems and operating model

•   Maintain the specialist knowledge and skills required to perform the role effectively

•   Actively participate in appraisal process by suggesting appropriate development priorities

•   Develop knowledge of State Street policies and guidelines

•   Ensure a thorough understanding of the ‘Risk’ escalation chain e.g. for operational issues and suspicious transactions

 

Basic goals and requirements for job position are set in Performance Management System

Work Parameters or Boundaries:

  • Internal State Street Poland procedures & regulations.
  • FSA Regulations – required for UK teams.
  • Performance Management System.

  

PERSON SPECIFICATION

          

Specific Qualifications / Skills:

  • MCH knowledge preferred
  • Broad understanding of fund administration
  • Studying towards the IAQ
  • Positive attitude
  • Good team player who is flexible to change
  • Should be capable of working in a deadline driven environment whilst maintaining accuracy and focus
  • Strong written and verbal communication skills

 

Level of Education:

Business degree from University or equivalent/relevant market experience

 

Previous Level of Experience:

  • Experience within fund administration or similar environment is essential
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.
Poziom stanowiska
Specjalista
Języki
angielski

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