What will you do:
- Work to support customers of our client
- Understand and make decisions according to defined Client Policies and Procedures
- Familiarize with or be interested in culture of supported language (pop culture, history, slang, etc)
- Respond to contacts from users within the agreed timelines and quality standards
- Identify inefficiencies / improvement opportunities in processes and suggest solutions
- Interface effectively with other internal and Client teams
- Excellent written and verbal communication skills in English
- Fluent reading and writing skills in Portuguese
- Strong knowledge of modern culture, interest in current events, pop culture, and history is a must
- Graduate with good-to-have working experience (preferably in a multinational environment)
- Extremely reliable, consistent, hard-working and able to work analytically within a problem solving environment
- Computer literacy and passionate about the internet
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform