As the Client Service Business Analyst I, you’ll anticipate and responds to client issues, questions, requests and work to create operational efficiency.  Your very good technical skills, some project management experience, and ability to handle multiple tasks at once will enable you to multi-task in a fast-paced environment driven to provide day-to-day client service support to the Infomediary global client base. To be successful, you’ll need to demonstrate a combination of excellent problem solving and client servicing skills.

Key responsibilities include:  

• Demonstrate superior client service and relationship management skills; Escalate issues as appropriate; Support and respond to client inquiries/problems.
• Support and train clients on multiple products & procedures; maintain up-to-date training presentations and ensure clients are notified of changes, new functionality, updates, etc.
• Manage day to day inquires and issues for the global client base including but not limited to new user requests, system failures, market practice inquires and product issues.
• Will have frequent interaction with members of other user groups within the Infomediary Business Unit, Investor Services, Systems, and business units outside Investor Services. Will have extensive, direct contact with clients.
• Devise creative solutions when confronted with new and unique issues and client service challenges.
• Handle challenging clients and requests. Make suggestions to improve client service.
• Conduct preliminary, high level business analysis efforts for client technology initiatives. Perform testing of systems changes and clients’ changes in scope; Assist in client and internal user knowledge transfer. 

Qualifications:

• Bachelor's degree with experience directly related to the duties and responsibilities specified and/or related business or technology experience.
• Prior work experience in Financial Services and a basic knowledge of global asset management middle and back-office operations is preferred.
• High level of customer service and support including exceeding the expectations of both internal and external clients. 
• Strong communication skills, both oral and written.  Communicate concisely and with clarity, regardless of form.  Strong listening, analytical, and negotiation skills, with close attention to detail.  
• Strong problem-solving and analytical skills. Solves difficult problems with effective solutions.  Asks good questions and looks beyond the obvious.
• Demonstrated teamwork.  Creates strong morale and spirit in his/her team and across divisions.  Shares wins and losses and celebrates team achievements.
• Understanding of project management principles, practices, techniques, and tools. 
• High level of computer literacy and understanding of SWIFT messaging, file transfer, and Internet technologies preferred.
• Understanding and appreciation of business concepts and requirements as applicable to a multi-faceted financial services organization. Ability to grasp and master new skills quickly.
• Adjust quickly to changes in market practice, client needs, and/or organizational structures.Stay focused amidst ambiguity or reprioritizations.

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
• A culture of inclusion that values each employee’s unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others