What will you do?
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Coordinate with the Team provision of technical support to customers and engineers (Incident Management, Problem Management and Knowledge Management)
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Develop/update knowledge data base with required depth, clarity and quality to support the resolution of customer issues
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Ensure that issues are resolved in a timely manner and proper quality.
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Analyze and report issues to client.
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Proactively spotting process and knowledge gaps and offering solutions.
What do we expect?
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At least 3 years of experience in Customer Service (in the client/IT support) and 2 years of team leader experience
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Excellent communication and facilitation skills - Very good English (reading & writing - C1 level)
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Technical problem-solving abilities and proactive ("ToDo") attitude
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Experience/interest in mobility services
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Proven experience in delivering Incident Management and Escalation processes within the Digital solutions and/or services
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Using foreign language and new technology solutions daily, cooperating with various global Clients.
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Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
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Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
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Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
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A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
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Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
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Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.