The purpose of this role is timely and accurate coordination of employee payroll data for a well-established retail UK brand within Digital Employee Operations. This also involves interacting with the client on a daily basis via phone and email, working on resolving payroll related issues, cooperating with other delivery team members and ensuring that the documentation is up to date. The role purpose is also to ensure knowledge sharing with other team members and work coordination in the team.

Main accountabilities

• Demonstrate expert knowledge of processes and procedures relevant to payroll area
• Process payroll requests; client’s queries and escalations
• Provide clarification of payroll policies and procedures
• Organize knowledge sharing sessions internal and cross teams
• Team back up structure monitoring
• Team workload monitoring and prioritizing
• Ensure very high payroll accuracy
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Run Data Input Controls
• Maintain payroll information
• Payslip production
• Tax and deduction setups
• Payroll reporting
• Possibility to participate in transition in Q2