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- zobaczcie, co zrobić, żeby handlować na największych rynkach świata, nie inwestując własnych pieniędzy.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Capgemini Polska
Data aktualizacji: 2020-02-20
Team Leader
Nr ref. 390361-en_GB 32321492
Kraków, małopolskie
BPO/SSC
Data aktualizacji: 2020-02-20
Capgemini Polska
Team Leader
Team Leader

Who are we looking for?

• Experience in managing the team as a team leader
• Fluency in English
• Very high level of communication and analytical skills
• Unusual customer service skills and client-focus attitude
• Ability to enhance process and controls
• Strong interpersonal skills and proactive team work approach
• Flexibility and ability to implement changes in very dynamic HR environment
• Ability to work under pressure

What will you do?

• Supervising the team to deliver high quality, professional and proactive day to day service to the Client, within agreed SLA’s
• Acting as a SPOC for the client local teams
• Managing processes according to Capgemini methodology
• Managing daily issues and escalations
• Reporting, analyzing data and observing trends to drive and introduce improvements and innovations
• Building positive and supportive team culture and helping team improve efficiency
• Keeping all required process documentation up to date

What we offer?

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
  • Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to Harvard Business Review knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

Benefits

  • Contract of employment for an indefinite period 
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.