Who are we looking for?
• Experience in managing the team as a team leader
• Fluency in English
• Very high level of communication and analytical skills
• Unusual customer service skills and client-focus attitude
• Ability to enhance process and controls
• Strong interpersonal skills and proactive team work approach
• Flexibility and ability to implement changes in very dynamic HR environment
• Ability to work under pressure
What will you do?
• Supervising the team to deliver high quality, professional and proactive day to day service to the Client, within agreed SLA’s
• Acting as a SPOC for the client local teams
• Managing processes according to Capgemini methodology
• Managing daily issues and escalations
• Reporting, analyzing data and observing trends to drive and introduce improvements and innovations
• Building positive and supportive team culture and helping team improve efficiency
• Keeping all required process documentation up to date
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing