INTRODUCTION

Do you have analytical skills and a result-oriented mindset? Are you motivated to work in a multilingual environment where you can use your language skills on a daily basis? If your answer to both questions is yes, perfect! We have the best opportunity for you here in TATA Consultancy Services!

FUNCTION

Delivery

• Handling daily volume/target of transactions
• Resolving customer queries via e-mail or phone
• Adhering to standard operating procedures/training manuals while executing the task
• Ensuring compliance on the quality of deliverables
• Whenever it is a process update/change, ensuring that is incorporated in SOP with appropriate change management
• Effectively and timely communicating issues among internal and external stakeholders, building up constructive relationships with offshore teams
• Identify and recommend process to the continuous improvement opportunities
• To be trained and act as back-up when required and/or as directed by the supervisor
• Comply to internal TCS requirements, accomplish required activities as per deadlines

Business Partnership

• Liaise with internal and external stakeholders to resolve queries as necessary
• Foster and maintain high level of communication within own team and with other TCS members
• Foster and maintain good business relationships with all stakeholders
• Attending weekly calls and other business communications with the client’s local team, as necessary

Additional tasks

• Might be required to travel to client location(s) on DD (Due diligence) or KT (Onsite Knowledge transfer) or to be part of client meetings
• Provides assistance within the agreed framework in case of any ad-hoc request raised by the client
• Comply with internal requirements, respond to the queries / requests of the team lader, project manager and / or the other internal supervisor regarding TCS internal administrative tasks such as time sheet completion, performance management etc.
• Support the Team Leader by providing the requested data / information regarding the internal and external reporting
• Other tasks that are related to the position and are assigned by the supervisor including working in any other language(s) spoken at the required level
• Associate might be required to be trained and act as backup of other activities

Domain specific

• Understanding of end to end process cycle
• Timeliness & accuracy for processing, receiving and validating requests, maintenance of master data, validation of requests Vs. organizational policies in accurate manner
• Activities may also include, reconciliations, processing requests, Journals, posting transactions into ERP, validation of input received
• Handle queries from customer / third party stakeholders
• Follow up of open items
• Following escalation matrix provided by customer for open items
• Statement reconciliations
• Perform peer to peer quality check to limit processing errors
• Adhere to customer wise contractual commitments

REQUIREMENTS

• Basic knowledge and experience of working with accounting principles
• Preferably some financial education
• Good knowledge of MS Office tools (Word, Excel and PowerPoint)
• Attention to details ability to meet deadlines
• Polish is required

Advantages

• Knowledge of the used business systems and capabilities desirable

OFFER

We offer a colorful and dynamic work environment with:

• a great diversity of people, cultures and business areas
• language courses and trainings
• internal rotations
• on-site relax & gym rooms
• volunteering, sport and employee events.