Who are we looking for?
- Minimum 2 years experience in people management
- Experience in leadership diverse, international team
- Goal orientated skills
- Excellent analytical and problem solving skills
- Ability to work under pressure
- Very good Customer Service skills and client-focus attitude
- Teamwork approach
- Flexibility, ability to deal with change
What will you do?
- Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed SLA/KPI
- Ensures the implementation and adherence to the agreed policies and best practices
- Establishes and develops relationships with client
- Acts as first point of escalation for Services provided by the team
- Provides mentoring to team members, develop team skills
- Ensures team meet agreed targets (productivity, efficiency, effectiveness)
- Optimize way of work and striving to improve the services provided
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal
- growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing