Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
If you are looking for a new challenge in Customer Operations area, have already a few years of experience with multinational business partners and order management process, this role is for you!
You would provide a high quality operations support to one of the most important retailer's in the United Kingdom. As the role sits within German team, you would also support German retailers as a back up.
Our German Team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes. And yes, we can have fun too!!
You will:
Collaborate and build relationships/partnerships with the most important UK Retailer
Work in the Key Account Team
Collaborate and build relationships/partnerships with Sales and Functional Leaders across the organization
Adopt Customer 1st mindset and utilize the Customer Operations Specialists behaviors to deliver an exceptional customer experience
Proactively identify CI opportunities to improve the customer experience and added value for Shell and our customers. Embeds Standard Work principles into core daily activities
Handle a range of front-line customer enquiries within the agreed processes and ways of working
Provide information of changes to planned shipments to schedulers and scheduling admin team
Own the end to end disputes process for quantity, pricing and Master Data disputes including the logging of dispute, undertaking route cause analysis, liaising with key interfaces to resolve disputes and feeding back the outcome to the customer
Take ownership for the resolution of customer complaints, feedback and compliments, liaising with other service partners as required
Requirements:
Number of Vacancies:
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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