Trwa ładowanie. Prosimy o chwilę cierpliwości.
Capgemini Polska
Data aktualizacji: 2020-04-01
OTC Team Leader with French
Nr ref. 404782-en_GB 32776555
Aplikuj
Kraków, małopolskie
BPO/SSC
angielski, francuski
Data aktualizacji: 2020-04-01 Aplikuj
OTC Team Leader with French

Who are we looking for?

Before you start our induction training we will check if you have:

  • Min. 2-3 years of supervisory experience (experience in BOP or SSC will be an asset)
  • Fluent English skills are essential
  • Fluent French skills are essential
  • Strong people management skills
  • Demonstrate proficiency in the domain of OTC and thorough understanding of financial accounting and reporting
  • High level customer service skills
  • Excellent problem-solving skills and cooperation attitude
  • Strong analytical skills
  • Strong interpersonal and communication skills with ability to build relationship across various stakeholders
  • Being business focused and understand key business processes within an organization

What will you do?

  • Leading a functional work team within OTC focused on the complete, accurate, and timely completion of accounting transactions
  • Supervise the team to deliver high quality, professional and proactive day to day service to our Client with agreed SLA's
  • Manage day to day team’s issues, flag and mitigate them and manage escalations
  • Daily contact with various stakeholders
  • Working closely with the client and maintaining good working relationship
  • Setting clear goals and expectations
  • Day to day process and staff management, staff development
  • Ensuring delivery of training in the area of expertise and proper execution of hand-over procedure within the team
  • Effectively and promptly identifying and resolving problems
  • Setting right priorities regarding multiple work and demands
  • Reviewing and assessing team members’ performance

Who will you be working with?

Team building activities and great atmosphere: we take lunch together and celebrate birthday, wedding and other important occasion; once a quarter we go to restaurant.  Fabulous work environment: our space is full of colorful posters, toys and fairy tales characters. Gifts from Client: we get some movie gadgets and cinema tickets.

What we offer?

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

Benefits

  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.