The purpose of this role is to timely and accurate coordination of the recruitment processes for a well-established retail UK brand within Digital Employee Operations. This also involves interacting with candidates and the client on a daily basis via phone and email, as well as working on resolving recruitment-related requests and cooperating with other delivery team members. Another key element will be to ensure that all the necessary documentation process is complete and up to date.

Job Responsibilities

• Process client’s queries and escalations
• Provide clarification of HR policies and procedures
• Organise knowledge sharing sessions both within the team and cross teams
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Vacancy management
• Offers and contracts creation
• On-boarding process management