Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia..
BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.
As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.
As a Custody Hub Team Supervisor – Client Service Department, you will be responsible for overseeing and ensuring the delivery of excellent account opening and access provisioning service. You will build relationships with your clients, understand client requirements and trends, identify and raise ideas for potential solutions to client problems, provide insights and collaborate with other internal teams.
If you are looking to push your career to the next level, introduce yourself by submitting your resume.
Main Responsibilities:
- Oversee and respond to client inquiries and escalated issues, and serve as a key point person for external client contacts and internal Service Delivery areas
- Manage client allocation and coverage within your assigned clients so that all clients are serviced by appropriately knowledgeable and experienced staff.
- Oversee and provide guidance to direct reports on day-to-day work
- Provide ongoing feedback and coaching to staff to improve performance through regular check ins, 1:1, mid year and annual review process.
- Provide clients with support and insight on new technology, automation tools and products that are made available by BBH
- Work closely with internal clients in Operations to ensure timely resolution of client inquiries and improvement of service levels.
- Review and update team procedures (proactively or as needed) to adjust to changes in client, market, or internal requirements.
- Ensure that all members of your team understand the standard of service they need to provide to their clients and deliver that service.
- Participate in the interview and selection process for job applicants, and make recommendations for hire
Requirements:
- BS/BA degree.
- Minimum of 1-year supervisory experience or acting as people manager.
- Minimum 4 years of experience in related custody/Client Service experience.
- Ability to prioritize and quickly resolve client needs.
- Good communication skills and assertiveness
- Fluency in English is mandatory
- Good knowledge of standard Office applications - MS Word, Excel, Powerpoint )VBA would be an advantage)
What We Offer:
- A collaborative environment that enables you to step outside your role to add value wherever you can.
- Direct access to clients, information and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
- A culture of inclusion that values each employee’s unique perspective.
- High-quality benefits program emphasizing good health, financial security, and peace of mind.
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
- Volunteer opportunities to give back to your community and help transform the lives of others.
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