Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
To lead the local Delivery Assurance team to achieve operational excellence in the day-to-day execution of Order Generation and Fulfillment, Dispatching, and Administration in the most cost-effective manner
Ensure that daily road transport operations (delivering and administrating) meet all Group standards at lowest possible cost to service level
Support initiatives of the data integration management and global IT initiatives for the secondary transport process e.g. implementation of Streamline (GSAP, Cross and VMI) and ensure the right use of software applications
Drive improvements in customer experience and customer satisfaction by training, sharing expertise and coaching the team
Drive improvements in dispatching & supportive scheduling area activities by training, sharing expertise and coaching Delivery Assurance team
Support multiple projects to continuously improve OTD performance, driver and haulier performance, influence and improve customer behavior (eg minimize stock-outs, cancelled deliveries, site inaccessibility, incompliant order taking, other rework costs) using benchmarks, KPI monitoring
Ensure proper staffing through attraction, coaching and development of people, covering aspects like D & I, Competences, Performance Management and Recognition & Reward, supported by OtD manager.
Dimensions:
Covering DACH market with 9 hauliers
Manages a team of 12 FTEs working in 24/7 shift work
Typically, create efficient link and feedback loop between scheduling team, drivers, Customers, depots, supply, scheduling admin, road transport operations.
Requirements:
Experience in leading people, Motivating, Coaching & Developing others
Experience in managing dynamic operational environment
Capacity to rapidly learn new skills and methods /business/function
Good change management and influencing skills
Experience working across regions and teams
Demonstrated presentation, leadership skills
Strong & proven stakeholder engagement & management skills
Highly motivated and resilient individual
Business and commerciality focused: understanding of key business processes and value opportunities within an organization
Role Model in terms of Continuous Improvement
Nice to have some project management skills and experience
Understanding of an E2E supply chain and planning processes and/or systems is highly recommended
German C1 is a must
Polish language is recommended for team management
Number of Vacancies:
Benefits of working at Shell:Shell is an Equal Opportunity Employer
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