Who we are looking for

The State Street Global Exchange DataGX® team is seeking an experienced and versatile Client Service manager with business systems and data analysis expertise to help us build and sustain our client’s data capabilities and competitive advantage using the DataGX services and product offerings. The successful candidate will have outstanding presentation and client facing skills. This role is part of broader GX Data Solutions service management team and the candidate will work directly with clients, implementation and operation teams, and Service Management leads based in London, Frankfurt, Edinburgh or Boston.

Why this role is important to us

The team you will be joining is a part of Global Exchange (SSGX). SSGX is a State Street business unit that provides data and analytics solutions to asset owners and asset managers, as well as banks and insurance companies. Global Exchange helps our clients make more informed investment decisions. Our broad product line provides a consistent way of looking at risk and performance from front to middle office.

Join us if making your mark in research for investment industry from day one is a challenge you are up for.

What you will be responsible for

As DataGX Service Manager you will

• Work as Primary Client Owner from an onboarding, operational delivery, governance and management perspective.
• Support/manage client relationships via extensive interaction with client.
• Ensure superior client satisfaction by managing expectations, proactively identifying client needs, and potential internal issues impacting client service
• Participate in client change management activities as needed, may liaise between parties to ensure successful implementation
• Collaborate with and support internal teams in maintaining service levels and addressing business issues; efficiently solve client problems and handle escalations
• Maintain functional and technical knowledge across finance, accounting and data management to enable handling of client inquiries
• Coordinate and work with Operations, DataGX SME’s and internal service providers to ensure optimal service delivery to the clients.
• Manage service delivery to meet or exceed SLA and KPI levels
• Establish and run agreed periodic client reviews in the framework of the overall State Street client governance structure.
• As part of the wider team, contribute on an overall DataGX product enhancements and requirements

What we value

These skills will help you succeed in this role:

• Outstanding verbal/written communications skills and experience with client presentations a must
• Solutions / client service orientation with focus and desire to deliver high quality client solutions
• Strong analytical, planning and problem resolution skills
• Clear understanding of financial and investment operations.

Education & Preferred Qualifications

• Minimum 4 year of experience in client service management, finance or data services
• University degree in the field of finance, computer science, data management or another technical field

• Fluent English is a must; Arabic language skills a plus

We offer

• Flexible working hours (restricted to the current business need)
• No intra-day deadlines
• Interesting, non-repetitive process
• Possibility to Work From Home
• Employee savings plan
• Premium life insurance package
• VIP medical package
• International operating environment
• Language classes
• Soft skills training
• Technical workshops

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers