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Michael Page
Data aktualizacji: 2020-11-27
Credit Collections Specialist
Nr ref. JN-072020-330147_MP_PL
Aplikuj
Polska
BPO/SSC
Data aktualizacji: 2020-11-27 Aplikuj

Credit Collections Specialist


PolskaJN-072020-330147_MP_PL

We are looking for individuals that will be developing new Shared Service Center based in Prague ! Our Client is an international, stable and well known company from medical sector that will migrate several processes from its subsidiaries to the heart of Europe. The company's purpose is to improve lives thanks to its professionals who working together achieve limitless possibilities.
What's on Offer
  • Base salary + bonus
  • Private medical healthcare
  • Life insurance
  • Sport card
  • Additional 5 days of vacation
  • Co-founded meals vouchers
  • Co-founded private pension insurance
Job Description
* Call handling * Manages product and service complaints * Ensures a correct Customer Master Data maintenance * Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices * Ensures a reliable Product Support (basic level) * Assures fulfilment of the local legal requirements * Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints * Reaches local Customer Care targets * Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager. * Promotes campaigns and offers agreed with the Customer Care Manager. * Manages Leads qualification * Works and leverages relations with sister companies in whole group
The Successful Applicant
* Experience in Customer Care area, ideally from dental, healthcare or medical device field * Language skills - native in one of following languages: German, Swedish, Dutch, Spanish, Italian, French, Portugal * Fluent level of English * Expert knowledge as SAP user for Customer Care modules * Valuable knowledge as user in CRM systems * Oral and writing communication skills * University or bachelor's degree * Expert knowledge in Customer Care processes and procedures * Knowledge in Logistics processes and procedures

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