As OTC Team Leader, you will ensure that best practice policies and procedures are in place and will continuously examine the way things are working to ensure that creative solutions are applied and efficiencies obtained wherever possible. The purpose of this role is to manage the team of collectors & to improve the cash receivables for your region & develop an effective communication process interface between the team and the Manager. This role’s primary function is to monitor, analyse and improve all key metrics in Collections as determined in the SLAs/ targets.

responsibilities

• Planning, organizing and supervision of teams’ work

• Assuming responsibility for the quality of team's work

• Monitoring and addressing customer needs and issues, ensuring that customers are satisfied with the level services delivery

• Analysis of the business needs and volumes in regards to OTC activities

• Ensuring Accounts Receivable closing procedures are completed efficiently, accurately and timely

• Management of the OTC team to deliver quality credit management activities, to provide value and to manage credit risks in sales order blocked, credit limit review activities, collections from customer including disputes and facilitate credit meetings and other reporting required

• Being the first point of contact in terms of OTC for all the internal stakeholders

• Escalate transactions, issues and requests from assigned accounts to relevant functional team if necessary

• Monitoring of employees’ performance and providing feedback on a regular basis. Ensuring proper follow up and monitoring post-feedback progress

• Demonstrate continuous improvement approach in OTC strategies design and implementation

• Maintenance of working relationship across functions within and outside of GBS

• Recognizing, communicating, analysis and addressing potential issues/risks with all the stakeholders involved

education - Degree level qualification

licenses / certifications - Professional accounting qualification, i.e ACA / ACCA / CPA /CA /CMA or equivalent

experience required

• At least 2 years experience in people management

• Proven record of process improvements

• Experience in an international environment (OTC, cash operations, credit knowledge can be an asset)

• SAP knowledge is an added advantage

experience nice to have

• Fluent English and French (both written and spoken)

• Excellent verbal and written communication skills

• Ability to interact professionally and collaborate with internal and external stakeholders

• Ability to work under pressure

• Excellent organizational and problem solving skills

at Smith+Nephew we offer: