A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our System Architecture team helps build customisable specific system solutions that enhance PwC’s system capabilities to appropriately serve all client needs. As part of the team, you’ll use enterprise architecture across application areas to build delivery models that map PwC capabilities to business needs outlined by clients.

Change and Release Manager

Job Requirements and Preferences: 

Basic Qualifications: 

Minimum Degree Required:  High School Diploma

Minimum Years of Experience:  6 year(s) of progressive experience working in the technology industry, including experience with analysis and working on or managing projects.

Preferred Qualifications: 

Degree Preferred:  Bachelor Degree

Preferred Fields of Study:  Information Technology, Computer and Information Science, Computer Engineering

Certification(s) Preferred:  ITIL - Change Management, CIS - IT Service Management, CIS - Service Mapping, CIS - Discovery, CIS - Event Management, CIS-Cloud, Management, CIS - Financial Management, CIS - Project Portfolio Management, CIS - Software Asset Management App., CIS - App. Portfolio Management
 

Preferred Knowledge/Skills: 

Demonstrates intimate abilities and/or a proven record of success in improving and managing the productivity of technology processes and business processes including the following areas:

• Working with product leads and PMO, define framework for change management

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative

• Operationalize and facilitate Change Advisory Boards for mid-large size projects

• Work with project teams to perform risk and impact assessments for all changes as well as document those assessments

• Collaborate with product user community leads to review change risk and impact assessments

• Ensuring that the impact of projects is managed effectively to ensure the delivery of desired business outcomes.

• Track actual impacts/adoption of changes

• Support product teams in the design, delivery and acceptance of training programs and materials

• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates

• Communicate release details and schedules to the Business as required

• Negotiate, plan and manage release activities

• Continually work towards making improvements in the release process

• Managing project delivery consistent with industry leading operational disciplines such as Change Management and Quality Management to establish the availability of secure, stable and supportable services that align with the strategic direction of PwC Global IT;

• Managing continual process improvement initiatives within the assigned PwC Global IT domain, working with Domain Leaders & Process Owners to identify opportunities. Automation opportunities may include both internal IT processes and business processes that are, or maybe enabled by technology; 

• Leading the development and maintenance of non-complex automated processes by delivering projects on time and within budget;

• Conducting impact analysis of application or infrastructure changes that interact with automation and make associated script changes and updates;

• Developing reporting to measure the effectiveness of automated processes; 

• Continuously applying independent judgement while collaborating with others, and influencing others within the project and domain teams;

• Providing in the moment feedback to other staff members to support a real time development culture; 

• Building, maintaining, and leveraging relationships as well as high level verbal and written communication skills; and, 

• Adjusting to multiple demands, shifting priorities, ambiguity and rapid change.