Learning Operations Specialist

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.  Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you

Join us as a Learning Operations Specialist

As a Learning Operations Specialist, you will be responsible for supporting the administration, data and systems that enable us to deliver our global learning strategy.  This position is responsible for executing all learning operations, including coordination of learning events, supplier management, process documentation, budget tracking and responding to employee inquiries via our internal ticketing system, Ask HRdirect.  The Learning Operations specialist also provides day-to-day management of our learning systems, partnering with Compliance and Risk stakeholders to administer their training through the LMS, delivering regular data analysis, and creating operational efficiencies to ensure our Learning & Development function is providing learning solutions that are accessible and available to our learners at the time of need.  This includes supporting the ongoing evaluation of our Learning Management System (LMS) including implementation, configuration, and maintenance of any new LMS. 

If you are looking to push your career to the next level, introduce yourself by submitting your resume.

Key responsibilities include:  

• Execute classroom and non-classroom offerings; including coordination of logistics, pre/post-work, course materials, liaising with vendors, room setup, scheduling, system access, enrollments, communication, surveys/measures of success;
• Process and track invoices for all T&D Learning solutions;
• Execute the Supplier Management process for T&D; be a T&D subject matterexpert on the process, providing support and guidance throughout the process;
• Respond to BBH Academy Ask HRdirect inquiries according to SLAs;
• Present BBH material during onboarding and other BBH events as needed;
• Understand business requirements, design and document procedures, test system enhancements and participate in change management activities;
• Provide administration support for our LMS, including content management, troubleshooting and reporting;
• Run regular reports on learning activities for the L&D team as directed by the Learning Operations Manager;
• Share your wealth of LMS knowledge with the global business admin and front-line user support admin communities;
• Support the execution of regularly scheduled Compliance and Risk training via the LMS;

Qualifications:

• Bachelor's degree or equivalent work experience;
• Strong problem-solving and analytical skills;
• Ability to prioritize and manage your time effectively across a range of tasks and projects;
• Ability to build and maintain effective working relationships with key stakeholders across the firm;
• Strong client service and relationship management skills;
• Ability to work effectively in team environment while remaining responsible and accountable for results;
• Is proactive, takes initiative and assumes ownership of successful outcomes, is willing to speak up when something needs to be escalated or there’s opportunity for improvement;
• 1-2 years of experience configuring, administering and analyzing HR and/or Learning Management Systems;
• Proven experience collaborating on product enhancement or implementation projects;
• Advanced knowledge of Microsoft Word, PowerPoint and Excel; and the ability to learn new applications and technologies quickly;

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can;
• Direct access to clients, information and experts across all business areas around the world;
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm;
• A culture of inclusion that values each employee’s unique perspective;
• High-quality benefits program emphasizing good health, financial security, and peace of mind;
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage;
• Volunteer opportunities to give back to your community and help transform the lives of others.