The position is part of the internal Level 2 Support (L2S) team, responsible for ongoing support and for processing new configuration requests, specific to PwC’s cloud-based systems, implemented as global solutions to manage time tracking (Replicon) and expense management (Concur) processes.

At present, we are in a pre-production phase and the systems are planned to go-live in the third quarter of 2021. Until this time, the support team is focused to collaborate with the implementation team and this way gain a required level of fluency in the PwC internal business and support processes, as well as gain a necessary knowledge of the system architecture and the embedded functionalities.

Application Functional Analyst

Role

• Resolving challenging functional and technical issues

• Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support

• Provide day-to-day second level support to PwC network system users

• Troubleshoot issues and determine root causes of problems, the users are facing

• Resolve functional problems, escalate and track problems appropriately

• Manage system configuration in accordance to corporate guidelines and policies

• Create and deliver appropriate documentation, training and communication around feature(s) and process changes

• Participate in the design of new enhancements and business processes that will improve operational efficiency across the organization

• Create and deliver appropriate documentation, training and communication around feature(s) and process changes

Profile

• Min. 2 years of professional experience (for Specialist level) and min.5 years of experience (for Expert level) in providing application functional and/or technical support to either internal or external clients 

• Experience in working for large, multinational organizations with exposition to multicultural environments and communication

• Working knowledge of the time tracking systems, or travel & expense management solutions is not expected, but very nice to have; an intensive training and on-the-job practice will be offered to adjust the knowledge to the optimal level required for the job

• Analytical mindset and numerical capabilities allowing for proactive resolution of problems raised by business users 

• Previous experience in business systems service delivery, good knowledge of the processes of service management (ITIL)

• Prior experience in working with an advanced ITSM systems would be expected

• Proficiency in information analysis and synthesis focused on resolution of complex problems

• Excellent communication and influencing skills both within the business and IT communities

• Ability to work independently, as well as part of a team, desire to interact with and help end users

• University degree in Science/Technology/Finance or related fields

• Fluency in English in reading and writing is a must

Offer

• Career development and professional growth in a global team setting

• Opportunity to work with the latest technologies and cloud-based platforms

• Ability to pursue further professional development - access to the multiple trainings provided by PwC

• Participation in multi-territory activities within the cross platform support area

• Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program

• Inspiring and friendly work environment

• Career development plan tailored to your preferences and ambitions

• Flexible working arrangements based on the Polish Labor Law regulations including hybrid or remote model of work.