The position is part of the internal Level 2 Support (L2S) team, responsible for ongoing support and for processing new configuration requests, specific to PwC’s cloud-based systems, implemented as global solutions to manage time tracking (Replicon) and expense management (Concur) processes.
At present, we are in a pre-production phase and the systems are planned to go-live in the third quarter of 2021. Until this time, the support team is focused to collaborate with the implementation team and this way gain a required level of fluency in the PwC internal business and support processes, as well as gain a necessary knowledge of the system architecture and the embedded functionalities.
Application Functional Analyst
Role
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Resolving challenging functional and technical issues
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Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support
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Provide day-to-day second level support to PwC network system users
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Troubleshoot issues and determine root causes of problems, the users are facing
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Resolve functional problems, escalate and track problems appropriately
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Manage system configuration in accordance to corporate guidelines and policies
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Create and deliver appropriate documentation, training and communication around feature(s) and process changes
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Participate in the design of new enhancements and business processes that will improve operational efficiency across the organization
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Create and deliver appropriate documentation, training and communication around feature(s) and process changes
Profile
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Min. 2 years of professional experience (for Specialist level) and min.5 years of experience (for Expert level) in providing application functional and/or technical support to either internal or external clients
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Experience in working for large, multinational organizations with exposition to multicultural environments and communication
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Working knowledge of the time tracking systems, or travel & expense management solutions is not expected, but very nice to have; an intensive training and on-the-job practice will be offered to adjust the knowledge to the optimal level required for the job
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Analytical mindset and numerical capabilities allowing for proactive resolution of problems raised by business users
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Previous experience in business systems service delivery, good knowledge of the processes of service management (ITIL)
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Prior experience in working with an advanced ITSM systems would be expected
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Proficiency in information analysis and synthesis focused on resolution of complex problems
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Excellent communication and influencing skills both within the business and IT communities
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Ability to work independently, as well as part of a team, desire to interact with and help end users
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University degree in Science/Technology/Finance or related fields
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Fluency in English in reading and writing is a must
Offer
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Career development and professional growth in a global team setting
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Opportunity to work with the latest technologies and cloud-based platforms
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Ability to pursue further professional development - access to the multiple trainings provided by PwC
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Participation in multi-territory activities within the cross platform support area
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Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
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Inspiring and friendly work environment
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Career development plan tailored to your preferences and ambitions
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Flexible working arrangements based on the Polish Labor Law regulations including hybrid or remote model of work.