Junior Customer Service Specialist
with Danish
What will you do
- Customer Service activities related to service and repair requests from the customers over the phone or via e mail
- Validation of contractual agreements related to Service and Repair process
- Order management and returns management activities in SAP
- Coordination of service and repair process with internal teams and spare parts vendors
- Ensures resolution of queries within the contractual metrics
- Dedicated activities within the Order Management processsuch as order acknowledgement, validation, integrity checks both for internal and external customers
- Verifying and monitoring the received orders to assure correctness
- Communicating any issues to customers or suppliers
- Being an active and supportive member of the team focused on team targets
What do we expect
- Very good English and Danish min. B2 C1
- Microsoft Office package knowledge Excel, Word, PowerPoint
- Preferably experience in customer service
- Good understanding and hands on experiencein OTC or Order Management processes
- Well established analytical skills, time and priorities management
- Agility to learn fast and work in dynamic, ever changing environment
- Experience in working with SAP would be an asset