Trwa ładowanie. Prosimy o chwilę cierpliwości.
Brown Brothers Harriman
Data aktualizacji: 2021-10-16
Kraków, małopolskie
Bankowość, Obsługa klienta
Data aktualizacji: 2021-10-16 Aplikuj
REKRUTACJA ZDALNA
Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia..

BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.

As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

We are currently looking for:

Senior Client Service Representative
Senior Client Service Representative
Location: Kraków, małopolskie

The Sr. Client Service Representative (Sr. CSR) serves as a primary contact for clients and internal operational teams. The Sr. CSR provides timely and accurate resolution of internal and client inquiries to ensure exceptional levels of client service are met. The individual focuses on the Custody disciplines and the applicable product offering for assigned client relationships. The Sr. CSR operates under less direction than the Client Service Representative and supports the guidance and training of newly hired, less experienced staff.

 

Main Responsibilities:

  • Proactively respond to client inquiries on a daily basis.
  • Provide filtering and escalation for client inquiries.
  • Work effectively with internal departments or third party providers to prioritize client requests, deliverables and issue resolution.
  • Participate in team based project work and audits.
  • Utilize relevant internal technology solutions to effectively manage client inquiries.
  • Introduce and familiarize clients with new technology, automation tools and products.
  • Where required, monitor receipt of all client documentation (tax, Accounting Elections, KYC, account information, authorized signers, etc.) and analyze exposure of missing documentation to BBH/client.

 

Requirements:

  • BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience.
  • 2 to 3 years of Industry experience.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to effectively prioritize and resolve client needs.
  • Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
  • Ability to work quickly and accurately in a deadline oriented environment.
  • Ability to build and maintain internal and external client relationships.
  • In-depth knowledge and understanding of financial markets and various financial instruments, ongoing regulatory changes required.
  • Strong ability to apply analytical skills to data, work flows, numeric information and problem solving.
  • Comprehensive working knowledge of Microsoft Office products.

 

What We Offer:

  • A collaborative environment that enables you to step outside your role to add value wherever you can.
  • Direct access to clients, information and experts across all business areas around the world
  • Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
  • A culture of inclusion that values each employee’s unique perspective.
  • Employment stability with indefinite contract from day one.
  • High-quality benefits program emphasizing good health, financial security, and peace of mind.
  • Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
  • Volunteer opportunities to give back to your community and help transform the lives of others. 

Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

For more information please visit our website www.bbh.com/careers