Team Leader
with English
As Team Leader you will be responsible for assisting the manager in meeting the site metrics and goals by supervising a team.
What will you do?
-
Oversee and manage a team for an international company within the social media industry.
-
Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
-
Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
-
Identify opportunities to improve user experience and communicate to delivery lead and client teams.
-
Interface effectively with other teams, delivery lead and client teams.
-
Manage the performance of the team and act as the team’s career counselor.
-
Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members.
-
Develop and administer team schedules and performance requirements.
What do we expect?
-
At very minimum 12 months in a a Team Lead, Quality Analyst or Subject Matter Expert role
-
You have demonstrated the following skills as a minimum:
-
Ability to project manage tasks or small teams.
-
Strong communication skills towards larger groups or client stakeholders, both remotely and face to face.
-
Ability to provide feedback both positive and negative.
-
Sense of empathy, kindness and patience.
-
Impeccable behavioral track record.
-
-
Availability to work shifts incl. Weekends and bank holidays.
-
Previous Team Leading experience is not a must but a strong asset.