Telco Industry Business Consultant (CN)
What will you do?
- Work with leading Telco, Media & Entertainment industry companies, major customers / suppliers / account teams to help develop and execute global strategies and manage complex solutions and transformations
- Work on digitalization of customer operations through call deflection towards virtual assistance and self-service through digital channels
- Design digital sales transformation from retail based to eCommerce and digitally supported shop experiences
- Work on evolution of customer value management to personalize interactions based on intelligent journey design and data & content management
- Advise on digital sales transformation from retail based to eCommerce and digitally supported shop experiences
- Designing Digital Solutions for front and back office functions
- You will participate in evolution of customer value management to personalize interactions based on intelligent journey design and data & content management
- Evolved customer engagement by leveraging on omnichannel real-time personalized experiences.
- You will propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks
- You will manage internal & external stakeholder relationships during the delivery phase and help the team liaison with other groups for successful delivery
- Tracking industry trends and understand client needs to continuously evolve the offering roadmap
- Working with existing clients to shape specific custom requirements and lead development /
- Support development of Target Operating Model
What are we looking for?
- 6 or more Years of progressive experience in Operator / Vendor or Management Consulting industry
- Experience in strategy and business/technology role conversant with process improvement, cost optimization, customer analytics and experience management etc. Strong telecom industry background experience and knowledge of BSS and OSS processes for B2C and B2B areas
- Certifications like Prince 2 or PMP will be an added advantage. Knowledge on Standards such as BPMN, eTOM, SID, TAM will be an advantage
- Prior experience in the following areas related to Comms & Media clients: Real-time Experience Personalization / Touch Less Testing / AI Powered Customer Care / Digital sales and customer service / Enhanced lead generation and management with AI and data enriched / Omnichannel superior hyper personalized experience
- Possesses excellent communication (written and oral) skills and excellent presentation skills. Strong analytical and problem-solving skills
Challenging job in a dynamic, professional, international and multicultural environment
Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects
Access to best know-how, unique knowledge and trainings
Opportunity to work with global top clients from Fortune 500 on large scale projects
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
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