ServiceNow Team Leader / Manager  

Location: Warsaw Q22 & remotely

 About You

• You are experienced professional from large IT organization operating in Shared Services mode, either outsourced or insourced;
• You participated in service transitions, new ITSM processes implementations and assumed process ownership role around Service Level Mgmt., Configuration Management, IPC processes;
• You worked on ServiceNow transformation or implementation projects and initiatives as a functional lead, business analyst or technical consultant;
• You are dynamic and ambitious person who wants to accelerate your career in the area of IT Service Mgmt. and ServiceNow technology.

Requirements

• Experience in client facing consulting engagements with ServiceNow technology at its center;
• Deep knowledge of one of the ServiceNow modules: ITSM, ITOM, ITBM;
• Experience in IT Service Mgmt. environments either from consulting/transition or delivery organization (Change, Problem, Service Level, Major Incident, Configuration, etc.);
• Understanding of Agile SDLC methodology;
• Good presentation skills;
• Excellent stakeholder engagement and management skills;
• Analytical skills and thoroughness;
• English advanced level, both written and spoken;
• Ideally formal education and certification in ServiceNow modules and associated business processes (ITIL, Prince2, PMP);
• Good communication and documentation skills.

About the Work

You will work on the projects with global and regional leaders transforming their IT organizations and the way they conduct their Service Mgmt. processes.

As ServiceNow Team Leader / Manager in Deloitte you will:

• work at leading consulting company & ServiceNow Global Elite Partner
• be part of rapidly growing team of ServiceNow professionals combining deep business process and technology experience: IT Service Management consultants, business analysts, ServiceNow architects and developers
• have chance to participate in interesting projects for high profile clients, global and regional sector leaders transforming their IT organizations with help of ServiceNow platform
• lead a ServiceNow team in Warsaw

• Working from Q22 or home office – what you prefer
• Flexible working hours
• Permanent employment or contract
• Medical and health insurance
• Multisport and other lifestyle benefits
• ServiceNow trainings and certifications
• Access to ServiceNow Partner resources
• Language courses
• Friendly coworkers & team spirit
• Multiple geographies and clients
• Work for well-known brands
• Everyday opportunities to influence how and where we do our business
• Development and career path to fit your needs

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

ServiceNow Practice is a rapidly growing team of professionals who thanks to blend of unique knowledge and skills help clients to discover ServiceNow both from technical and functional side. We carry out digital transformation of IT services, we advise and create solutions tailored to our clients’ needs. The ServiceNow is a multidimension platform, which offers flexible solutions and workflows to streamline IT and business processes and support the business development.