ABOUT BNY MELLON

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations, or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

At BNY Mellon, we believe that recruitment is a core part of our talent platform and a key component to delivering on our commitments to our clients.
We are seeking Lead Manager, HR Service Delivery who will lead a team of recruiting coordinators providing guidance and expertise around talent acquisition support strategies, processes, and technologies ensuring that best practices are in place to provide an innovative, world-class recruiting experience.

In this role you will:

• Contribute to an excellent candidate and hiring manager experience by developing and executing a seamless interview, offer and onboarding process
• Supervise the day-to-day planning and direction of the Recruiting Coordination team ensuring service levels, standards, and targets are met, maintained, and exceeded 
• Drive interview and offer letter standardization ideation, implementation, and continuous improvement and refinement
• Develop others through coaching, feedback, exposure, and stretch assignments; remove obstacles that may impede team effectiveness or performance
• Actively participate in discussions, analysis, and developing workflows that lead to the selection and improvement of our recruiting systems, processes, and tools
• Ensure compliance with the Audits (ISO, Risk Assessment, Statutory Audit, IFC Audits, IMS audits etc.), and the development and implementation of process solutions processes/procedures
• Ensure alignment with organizational policies/objectives and country laws, policies and regulations. Keeps up to date with legislative changes and develops strategic solutions for implementing process adjustments in response to these changes. 
• Coordinate and/or lead complex TA initiatives and projects from initiation to successful completion including but not limited to process improvement/optimization, compliance, tools and technology, TA and stakeholder education/training and vendor relationships with a focus on operational efficiencies and process improvements.
• Other duties as assigned

Qualifications

We’d love to hear from you if this applies to you:
• Bachelors degree or equivalent years of experience
• Extensive experience of recruiting, HR, operations, and/or customer service experience
• Experience of mentoring, leading, developing and empowering employees
• An operational mindset - you enjoy thinking of ways to elevate and scale processes that will create efficiency while also improving our level of service for our stakeholders. 
• Strong understanding in compliance including Privacy and GDPR 
• Execution orientated, with a strong passion for results
• Genuine passion for diversity and inclusion initiatives.
• Challenges the status quo
• Demonstrated experience building relationships across all levels of an organization and collaborating with cross-functional teams across multiple locations
• Excellent communication skills, both verbal and written

Our offer:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme 
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.