About BNY MELLON

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations, or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Team Description

We are building the team in Wroclaw, so we have number of open roles. You will be a member of a US Team but working day shift hours.

With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients. We`re building the team in Wroclaw, so we have number of open roles – join us today!

Responsibilities:

• Supervises the end-to-end deliverables and overall service quality
• Manages and plans for daily, weekly and monthly deliverables
• Allocates and distributes work between assigned employees
• Acts as the point of contact for the US Client Service Managers and is a point of escalation for issues and complex situations.
• Acts as production support to provide deal coverage when necessary.
• Works with the US Client Service Mangers to ensure the billing and receivables functions are completed in timely manner
• Oversees the creation of monthly, quarterly, and annual reports and ensures all information has been recorded
• accurately.
• Works in close collaboration with internal and external teams, building relationships
• Actively contribute to process improvement thorough sharing of ideas and solutions to improve team efficiency and client experience
• Serves as the technical expert for processes and associated systems
• Develops and manages training plans for each assigned financial representative
• Monitors progress of staff training and ensures that courses are being attended and completed
• Assists Team Leader in building the development plan for each assigned financial representative
• Supports Team Leader in the management of staff by contributing to Mid-Year and Year End Reviews and participating in the reviews.
• Provides regular feedback to the Team Leader on performance of each assigned team member.
• Ensure compliance with all internal policies, department guidelines, and external regulation. 
• Conducts quality review checks and ensures that breaches are escalated.
• Oversees the planning and execution of strategic product and service delivery enhancements and client implementation and plan redesign work.

Requirements

• Previous experience in Financial Services would be a strong asset
• Senior specialist level experience
• Fluent spoken and written English language skills
• Experience in written client communication
• Flexibility and ability to multi-task
• Mathematical aptitude and problem-solving skills
• Detail oriented, strong organizational skills, and high degree of accuracy

Our offer

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.