Job Description

Join the game-changers:

IG’s End User Computing teams are responsible for the smooth operations of IGs internal user base. As the Manager you will be working to help connect employees wherever they are across IG to adopt key workplace tools and ensure a seamless employee experience.

As the EUC Manager, you will primarily coordinate EUC team leaders, combined of 1st and 2nd level support teams and the Identity and Access management function. You will be responsible for strategy, maintaining budget, contact with vendors, motivating EUC team members and work with senior management team to improve the operational and delivery capabilities of all IG Group entities

The EUC Manager will work with Service Management, Security and Audit teams to meet regulatory requirements. Which will directly influence IAM strategy and objectives.  

Core functions include:

• Managing, mentoring, and developing the EUP leadership team
• Develop goals and strategies for EUP to ensure that offered services are run smoothly and effectively
• Working closely with IAM team leader to drive the function in cooperation with Risk and Control teams
• Collaborating with internal/external auditors and with regulators
• Be an advocate of CISO policies and run the team accordingly to the internal regulations
• Maintain processes, procedures and policies
• Collaborate with Business Continuity Management to achieve high resiliency
• Working closely with global business stakeholders to improve operational capabilities
• Cooperate with local office heads to address infrastructure and operational challenges
• Overseeing local IT infrastructure of IG offices
• Building reports based on requirements from the business
• Maintain, monitor and develop new - KPIs, SLAs
• Working with Service Management functions to ensure quality of provided IT services
• Lead EUP projects, including deploying new software, hardware refresh, etc.  
• Maintaining and building relationship with vendors, i.e., hardware and software providers
• Partnership with engineering teams and architects with attention to IG employees
• Local leadership team in Krakow
• Define strategy for software and hardware asset management and work with the configuration management team to implement the strategy.
• Develop and monitor analytics to allow you to regularly assess the service being provided to the organisation
• Actively seek feedback from stakeholders on their challenges to improve upon processes.
• Identify and address automation opportunities to improve client experience.
• Act as an escalation point for issues that may occur outside of core hour

Who we are:

We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities. Today, we’re a global fintech company incorporating the IG, tastytrade, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over 400 000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

Where you’ll work :

• As part of our hybrid working environment, you’ll split your time between home and the office. In this way, you’ll be able to enjoy a better work-life balance and always bring your best self to your role.
• At the office, you’ll have access to everything you’d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience.

How you’ll grow:

• Your personal and professional development are important to us.
• As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence.
• We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities.

What you’ll get:

• Competitive salary
• Private medical cover for you and your family (Medicover)
• Multikafeteria system (you can choose multisport card, vouchers etc.)
• Life insurance (Generali)
• Comprehensive global and local onboarding process – to the company and to your role
• Unlimited access to LinkedIn Learning Platform
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture
• Option to participate and create ESG initiatives based on IG Brighter Future Fund
• Online stretching sessions
• Online wellbeing weeks
• Online social events
• Annual parties - summer picnic and Christmas Party and other social events
• Flexible working hours – depending on the role
• Flexible work arrangements – we work in hybrid working framework
• Home office equipment reimbursement
• 2 additional days off a year for voluntary work
• 1 additional day off to celebrate your Birthday 😊

What you can expect in the office - come to work in a comfortable, state of the art office containing all the things you need to succeed. Each of us works from laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern, dynamic setting for you to excel. You will find space for individual quiet work, separate areas for creative sessions and workshops, as well as areas to cooperate with others.

On top of current benefits employees may enjoy here:

• Free fresh fruits and coffee club
• App based parking spots booking system
• Bike parking and shower
• Games: Foosball and ping-pong table, consoles and board games

Who you are:

You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritize your well being and that of the world around you, helping to create a brighter future for all.

A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture.

If you’re inspired by our way of working and can bring something new to our team of top-notch people, then you’ll find a home here.

Essential Skills and Attributes:

• Strong leadership skills
• Stakeholder Management
• Managing and directing IAM
• Attention to detail and excellent communication and interpersonal skills
• Strong knowledge and understanding of IT infrastructure technology span with attention to EUC area as an asset
• Experience working within an Agile environment deliver faster at a higher quality level
• Experience running a 24x5 operation support functions
• Managing global team based in different time zones
• Understanding cultural differences in communication and in working culture
• Experience of creating feedback loops and insightful reporting.

Desirable Skills:

• Working in highly regulated Finance sector organization
• Experience of collaborating with directors and senior management
• Driving teams which are maintaining MDM agents, such as SCCM or Jamf
• Advanced ITIL Skills, (v3 Expert / v4 Managing professional)
• Understand the OSI layers