Who we are looking for

Under supervision of Depositary Manager, the Operations Specialist will perform the Depositary duties on a set of clients, engage in various projects, special analysis and initiatives relating to technical aspects of the business. You will act as a process SME and provide technical support to Depositary Manager and teams to ensure all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As Depositary Operations Specialist you will

• Actively reviews and prepares Depositary tasks.
• Liaise with clients (internal & external) and supporting departments for the purpose of obtaining key inputs to service delivery, resolving errors and discrepancies.
• Assists Team Manager in the organization of the Team and in ensuring that departmental procedures and controls are adhered to.
• Identify issues and problems in service delivery and carry out necessary corrective action. Ensure the issues log is updated and track progress.
• Support Manager to ensure that accurate KPI are created and disseminated to the donor site.
• Provide technical support to Depositary teams.
• Take responsibility for analysis and planning of Depositary Functional Operating Model with the aim of standardizing processes and establishing best practice.
• Take a leading role in the review of corporate documentation of processes, procedures and controls across client groups.  Evaluate their continuing effectiveness and accuracy. Initiate remedial action as necessary. Ensure documentation exists for any client-specific procedures.
• Participate as technical SME in the development, testing and implementation of new systems and products relating to the ongoing business transformation process.  Provide regular progress reports and give feedback during project meetings.
• Act as central point of contact for technical issues encountered in the daily business.  Track issue trends and escalate as needed.  Contribute to “open surgery” sessions for technical issue resolution.
• Provide technical and planning support for new business transitions to Poland.  Ensure proper governance and controls are in place.  Perform post-transition analysis to identify process gaps.
• Provides timely and professional responses to all enquiries.
• Keeps Manager informed as to the daily work progress and status of requests.
• Keeps Depositary Manager updated with regard to project progress.
• Establish and maintain good working relationships with internal clients and colleagues.  Demonstrate collaboration with other teams and departments.
• Demonstrates flexibility by supporting different Depositary teams as well as contributing to a range of projects.
• Maintain standards of personal and professional performance/behavior

What we value

These skills will help you succeed in this role:

• Demonstrates good time organizational skills in order to meet deadlines relating to projects and daily work.
• Adheres to clean desk policy and thorough record keeping.
• Numeracy / Literacy skills
• Project management skills
• Takes Ownership and Initiative
• Ensures accuracy and quality
• Communicates Effectively
• Displays Insight & Influence
• Fosters Collaboration and Teamwork

Education & Preferred Qualifications

• A solid knowledge of fund structure, accounting, and custody flows.
• Experience in creating Excel Reports
• VBA, SQL, Xceptor experience would be an advantage
• Prior Trustee/Depositary, UCITS or AIF - PE/RE Fund Administration experience is highly desirable.
• Excellent English.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.